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02 · Knowledge base

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My Project & Dashboard Track your project with geo-tagged site photos See dated, location-stamped photos from your site as work progresses. 3 min My Project & Dashboard Reading your timeline and milestones Understand each milestone, what it means and what happens next. 2 min My Project & Dashboard Approving designs and change orders online Sign off on your design and approve any costed change order from the app. 4 min Payments & Invoices Understanding your itemised, GST-inclusive quote Every line, materials, civil, electrical, GST, is listed and locked on approval. 4 min Payments & Invoices Paying by no-cost EMI Pick a no-cost or easy-EMI plan without changing your locked price. 3 min Payments & Invoices Where to download invoices and receipts Find every invoice, receipt and GST document under the Payments tab. 2 min Warranty Claims What your warranty covers, and for how long Coverage on bespoke modular work, up to 12 years depending on the item. 4 min Warranty Claims How to raise a warranty claim from your dashboard Open the Warranty tab, pick the item, add photos and we respond within SLA. 3 min Warranty Claims Transferring your warranty to a new owner Your warranty is transferable. Here is how to hand it over if you sell. 2 min Care Membership (AMC) What the Care Membership (AMC) includes Preventive visits, priority response, hardware servicing and a termite check. 4 min Care Membership (AMC) Booking a preventive service visit Choose a date in the Care tab and get a WhatsApp reminder before we arrive. 2 min Care Membership (AMC) Renewing or upgrading your Care plan Renew before expiry or move to a higher tier anytime from your account. 3 min Materials & Verification Scanning the QR code to verify materials Scan any item to see its logged grade and brand, with no substitutions. 2 min Materials & Verification Plywood grades: BWP, BWR and what we use What the grades mean and why we use moisture-resistant ply in wet areas. 5 min Materials & Verification What ‘Render Equals Delivery’ means The 3D render you approve is the home you receive, on record. 3 min Account & Login Logging in and resetting your password Sign in with your number or email and reset a forgotten password. 2 min Account & Login Updating your contact details and address Keep your phone, email and site address current in your profile. 2 min Account & Login Managing notifications and WhatsApp updates Choose how you hear from us, app, email or WhatsApp. 2 min
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